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Booking Summary
These are the most frequently asked questions by our suppliers. If you cannot find your question, please do not hesitate to contact us.
Q. How do we sign up with ShopaService.com?
A. Fill in the “Join Now” form and click “Submit”. You can also contact our “New Members” team via email info@shopaservice.com. After receiving your details, you will be contacted by a dedicated Account Executive with more details on creating your micro-site. We can set you up in as little as 2 hours.
Q. Are there any charges or hidden fees to sign up?
A. Absolutely none. We never charge anything for signing up or on-going costs.
Q: Is there a penalty to cancel the agreement?
A. There is no charge for you to cancel the contract. We only ask you to give us 30 days notice period for administrative reasons. We are totally flexible because we are very confident that joining our network will offer your business tangible value.
Q. Do you provide help with creating our micro-site?
A. Absolutely yes. You provide us with pictures and synopsis of your services. We work with you to create search-engine friendly content and then upload it for production.
Q. Do we need any technical knowledge to use the platform?
A. Our powerful platform has been built for business users with no technical knowledge. All you need to know is how to use the web browser for updating inventory and special offers. If you do not use the internet at all, we will even set up all inventory and special offers for you. Your dedicated Account Executive will provide you with continued assistance.
Q. How do we update our micro-site, inventory availability, special offers and other information?
A. You can make changes at any time. Simply sign in to your “Personalized Portal Interface” and edit the necessary information. Inventory updates take place instantly while other information is updated within 48 hours. Should you need any assistance, please feel free to contact your Account Executive.
Q. Do we need to have a website or internet access to utilize your booking engine?
A. Not at all. We don’t require you to have a website or even internet access. We will take bookings through your micro-site on our portal and send them to you via fax as well as notify via phone. Any inventory updates and special deals can be instantly uploaded to your micro-site through your Account Executive.
Q. Can we take bookings seamlessly through our own website?
A. Absolutely. That’s the real flexibility of this system. Apart from our portal www.shopaservice.com, you can also take bookings directly from your website. We will provide you direct connectivity into our system with your own branding. This is a real seller.
Q. How do we receive the confirmation for a new order or booking?
A. You will receive automated notification via your Personalized Portal Interface, Email, Fax, SMS as well as Phone.
Q. How do you get paid for providing this service?
A. We promote and market your products for FREE on our network, through our affiliates and media campaigns. We only charge a small service fee on the transaction when we actually sell your products. This fee is negotiable and capped for one year for your convenience. If we don’t bring you new business, you are never charged a penny. You also never pay for any payment processing fees.
Q. When and where does the customer pay for our services?
A. We offer both options to the customer a) pay us upfront OR b) pay at your terminal. Paying upfront guarantees the booking and allows you opportunities to up-sell during the checkout process. If the customer pays us upfront, we transfer the funds directly into your bank account within 7 days of the booking date. If the customer pays at your terminal, we charge your bank account by direct debit for any applicable fees on a weekly basis. Customer payment status is promptly communicated by automated notifications.
Q. What happens with cancellations and no-shows?
A. Customers can cancel their booking either through us or calling you directly. We will honor your cancellation or no-show policies which will be clearly stated on your microsite. Should the customer chooses to cancel with you directly, you can simply log into your account and update the booking.
Q. How can I maximize the effectiveness of my listing?
A. There are a number of things you can do to receive more business through ShopaService network.
